Terms & Conditions

1. User Representation

Users represent and warrant that they are 18 years of age or older in order to enter into this Agreement and make any purchase of items provided by us

2. Accurate Information

The user is responsible for providing accurate information at the time of registration. Users are responsible for ensuring that details are updated and current. instagrocery.lk reserves the right to terminate user membership at any time if breach of these terms and conditions take place. In the event that a user does not provide correct and accurate information, the transaction will not be processed. Any personal data of clients collected by the instagrocery.lk will only be used for future marketing and promotional purposes and communications from Switch Technologies (pvt) Ltd and will not be shared with third parties. The company guarantees the safety of the data gathered will practice secure data storage and managing practices..

3. Registration

Upon registration the user is solely responsible for the User ID on instagrocery.lk and all the actions made on our site while logged in (at all times) as a member. instagrocery.lk recognizes any login and activity within the site, using the user ID and the login credentials as a valid activity by the registered user. The user is completely responsible for the account being accessed and use of our services or purchase of products on offer. Maintaining the security and confidentiality of the login credentials is the total responsibility of the user.

4. Trade Marks

instagrocery.lk is a trademark owned by Switch Technologies (Pvt) Ltd. The rights of this trademark are owned exclusively by its rightful owners and cannot be used by any other party unless otherwise it is clearly stated and authorized by its legitimate owners.

5. Order Placement

You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “View Cart” button on the 'Order Summary' page.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product is available and will be dispatched. A separate Dispatch Confirmation will be issued when the product is handed over to the currier, along with the way bill number.

The contract between us will only when you receive the order confirmation mail from the site. We may be unable to process your order if:

(a) the Product you ordered is out of stock or discontinued; or
(b) there is a problem with authorization of the payment on your debit or credit card.

6. Price and Payment

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

instagrocery.lk offers a number of payment options ranging from credit/debit card payments and Cash on Delivery (COD)

In the case of Credit/Debit Card payments, you will receive an order confirmation and payment confirmation. If you have selected COD method of payment, the goods will be dispatched, pending payment. You will be expected to settle the invoice in full to the delivery person who is responsible for collecting the cash from the customer and transfer to instagrocery.lk. We cannot complete your order until you have paid for it in full.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

7. Order Cancellation Policy

Once conformation of transaction is sent via email by instagrocery.lk to the user, a cancellation of an order can be done only by contacting the customer support. Cancellations are accepted only prior to dispatch of orders. The amount paid will be refunded based on the original method of payment chosen by the customer.

8. Delivery

We will deliver the Products to you in accordance with the delivery option specified by you when you place your order.

9. Goods Return Policy

Goods purchased cannot be returned unless having a fault or damage upon delivery. In case of a warranty claim, the item should be brought to the instagrocery.lk customer care center. If you have any questions regarding returns, please contact us at info@instagrocery.lk

10. Refunds

If you cancel your order, or return a product due to a manufacturing defect or product expiry issue, amounts debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order.

11. Postings and Uploading Within the Site

instagrocery.lk reserves the right to monitor and block or remove comments and postings which are facilitated within the site for interactive information sharing and customer forums. Any material that is determined to be abusive, defamatory, obscene, fraudulent, deceptive, misleading, in violation of a copyright, trademark or intellectual property rights of others and in violation of any laws will be deleted without prior notification. instagrocery.lk will fully cooperate with any law enforcement authorities or court order requesting or directing to disclose the identity of anyone posting such communications or materials.

12. Termination

Either the user or instagrocery.lk may terminate a user's right to use the site at any time, with or without cause, upon notice. In an event of such termination, any pending orders placed for dispatch will be delivered or a refund will be made. The user may unsubscribe to the instagrocery.lk mailing list at any time they wish to do so.

13. Modifications

instagrocery.lk reserves the right to modify this Agreement from time to time without prior notice. Such modifications will be effective immediately and your continued use of the Site will be deemed your conclusive acceptance of the modified terms and conditions. Any updates to the agreement or changes in terms and conditions will be announced by mail. However, it is the user's responsibility to stay up to date with the latest terms and conditions present for review in the site.

14. Gift Delivery and Message Cards

If, when ordering any Product from the Site, if you indicate that you are purchasing it as a gift and wish the order to be delivered to the intended recipient, you will have the opportunity to request us to include a message card with the delivery. You are responsible for ensuring that any wording that you request to be printed on the message card does not infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent, vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or discomfort to the recipient.

We will not be responsible for any wording you include on a message card. We do not routinely check the wording of message cards but reserve the right to refuse to print or send any message card which we (in our absolute discretion) think contains any inappropriate wording.

15. Liability

instagrocery.lk employees, board of directors, agents or any other third party involved in our website is not liable for any losses, personal injury, illness, death, claims, liabilities or expenses of any kind, including legal fees that arise out of or in connection with the buying of products and services through our website.

16. Disclaimers of Warranty

The user is responsible for checking the item for outward damages and accepting as 'received in good condition' when goods are delivered.

instagrocery.lk will not guarantee to meet customer requirements and expectations in a 100% error- free and accurate manner or to be available at all times. The site cannot also guarantee that the results that the user will get from the use of the site, including any services or products will be effective, reliable, and accurate or meet your specific requirements.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

You may have extra consumer rights under the local law that this contract cannot change.

17. Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact us.

Tel: 0117 240 250